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Competitive Strengths

With our exquisite locations and awarded restaurants, along with our happiness philosophy and unparalleled service, IHCL believes in acquiring business patronage through creating splendid experiences - with all its heart behind all processes.

Service Philosophy

Inspired by traditional Indian hospitality, our unique service philosophy has been honed over 100 years. Our service revolves around being personalized and providing a strong sense of place to our guests. Our experience standards are periodically refined to provide the brands promise and be relevant.

Sales & Marketing

The Indian Hotels Company Limited global sales teams are located across 13 locations including India, US, UK, Dubai  and Australia. They are responsible for driving sales for all the brands of IHCL. Experienced teams with strong relationships with  Corporates, Travel Consortia,  Travel Management Companies, Meetings Incentives, Conferences and Events organizers including Professional Conference Organizers and 3rd party sites. A special team focuses on Weddings and social events. Travel Industry Sales focuses on  Key wholesalers, tour operators, travel agencies and luxury travel specialists. 

In addition manage programs with Luxury specialists such as Virtuoso, Signature, Traveler Made and Amex Fine Hotels and Resorts.
Our Revenue Management and Distribution team  provide solutions for managing pricing and inventory to ensure maximization of revenues and profits for the hotels. The various distribution systems include the Taj Reservations Worldwide providing 24 x 7 toll free reservation services for all hotels, Global Distribution Systems, Direct web distribution and third party websites. All our hotels are represented and accessible through the GDS under our unique TJ code. IHCL has close associations and partnerships with leading consortia and global agents. Our Corporate Marketing drives a range of dynamic, innovative and market specific initiatives including strategic customer and B2B advertising, omni channel media outreach and strong marketing products to ensure a globally reputable brand.

Taj InnerCircle Programme

Taj InnerCircle Programme strives to provide unmatched service, experience and recognition to our loyal guests. It is the largest hotel loyalty programme in India and provides flexibility to guests through increased earnings and redemption options with no blackout dates. It also provides to members access to special benefits and partners and to its top tier members signature experiences. Comprising of the best features in the industry, the programme has already garnered a membership base of over 1.4 Million members, which is ramping up expeditiously.
Executive Chef Nagendra Singh at Taj-3x2

Food & Beverage

Through our vast repertoire of famed restaurants, authentic recipes, regional flavors and comfort food, the Taj has pioneered innovation in cuisine around the globe. With many firsts to our credit, we have developed food and beverage concepts and introduced new cuisines in the markets we operate in, resulting in award winning restaurants and memorable guest experiences. Some of our award winning Michelin starred restaurants include The Campton Place restaurant at Taj Campton Place, San Francisco and Quilon in London.

Jiva Spa

Our award-winning Jiva Spa is led by experts in ancient Indian healing wisdom. Our rituals include Signature Treatments, Indian Therapies, Aromatherapy, Ayurveda, Yoga & Meditation, Beauty & Fitness, Spa Indulgence, and much more.

Events

Capable of catering to groups ranging from 10 to 10,000 guests, from leadership summits and large incentive groups our holistic approach captures the top end of the weddings and MICE segment. We continue to remain the first choice for international conferences and meetings. Our conference and banquet services are the product of a rich lineage of hospitality combined with state of the art facilities and latest technology services.

Creating Destinations

We are committed to the continued development of tourism and hospitality. Together with our partners, we have placed destinations like Rajasthan, Goa, Kerala and the Maldives on the world tourist map through our hotels and resorts. Being pioneers in opening newer destinations, in the recent past we have opened hotels in lesser known locations such as Bekal, Coorg, Srinagar, Guwahati and now the Andamans.

Unique Experiences

Our authentic Indian hospitality allows us to continuously create unique experiences for our guests across city hotels, resorts and our grand palaces. Ranging from spectacular arrivals with a sense of place, to personalized butler service, to a warm evening turn down and upto a fond farewell, our hotels ensure every customer touch point is well curated.