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Responsibility

We, at IHCL, have inclusion and business responsibility embedded in our DNA and proudly carry forward the beacon of community service laid by our founder Jamsetji Tata. We give back to society by enabling livelihoods for less privileged target groups through skilling and leveraging our business value chain to support traditional art & heritage and social purpose organizations. We support our neighborhoods by maintaining & promoting public spaces, tourism spots & heritage sites. We persistently work towards optimizing energy and water usage and responsible waste management and regularly communicate our sustainability performance through United Nations Global Compact and Business Responsibility Reporting.

Corporate Social Responsibility

IHCL has championed the cause of skilling less privileged youth in the country since more than a decade; long before the inception of the CSR mandatory spend under the Companies Act, 2013 in the country. It’s a known fact how badly Indian youth at the bottom of the pyramid lack timely guidance & handholding for what they can do post high school to become employable. Our CSR & Affirmative Action effort has been focused on addressing this gap. We build capacities of institutions that serve the youth from poor socio-economic backgrounds & remote hinterlands and run industry relevant vocational training programmes that benefit such youth who drop out from the traditional educational system.

Sustainability

Sustainability is a prerequisite for our operations wherever we do business. Our teams work behind the scenes to maximize resource efficiency in each hotel, ensuring that water and energy are used judiciously and waste is reduced. To enable our guests to enjoy their stay while limiting their carbon footprint, we maximize our use of renewable energy, invest in water efficient infrastructure and constantly work towards ambitious targets for emissions reduction. Our hotels in environmentally-sensitive areas near natural parks, forests and fragile coastlines are constructed using local materials and eco-friendly design. Through projects for turtle conservation and coral reef restoration, we give our guests the opportunity to participate in preserving the natural beauty of the locations they visit. In the last year alone, all these efforts have resulted in more than 58,000 tons of CO­­emissions avoided and more than 3.2 million kiloliters of water reused and recycled.

Employee Volunteering

Volunteering is the primary channel through which CSR & Inclusion initiatives are undertaken across the board. Year on year, we encourage associates to volunteer for participating in community development initiatives, Tata Volunteering Months, Tata disaster relief & rehabilitation programmes and environmentally responsible endeavors. Year on year, we have over 4000 volunteers contributing over 10,000 volunteering hours; actively undertaking training sessions, student assessments, etc. at our CSR skill training centers and various other community welfare & development efforts.

Safety

Safety and Security is critical to safeguarding the lives of Guests, Associates and all stakeholders as well as protecting the Company’s assets. IHCL’s hotels and allied businesses are committed to ensuring compliance with all applicable Safety and Security regulations and codes. Employees will protect their Health, Safety and Security by following policies, procedures, rules and instructions as prescribed.

Taj Public Service Welfare Trust

The Taj Public Service Welfare Trust (TPSWT) was set up in December 2008, in the aftermath of the Mumbai terror attacks. Inspired by the resilience of survivors and the courage of those who came to their aid, our purpose is to reach out to people affected by disasters, both man-made and natural, with support to rebuild their lives. Our mandate is to extend relief, rehabilitation and other assistance to victims of terror, natural calamities and other tragic events that inflict damage to life and livelihoods.

Recognized as global leaders, Taj Hotels Resorts and Palaces, has forged rewarding relationships with partners, at each of our 98 hotels across the world. Be it individual owners or institutional developers, with our partners, we have created iconic hotels and delivered value to them.

CSR and Inclusion

We have trained and certified over 20,000 youth from under-served communities. We support over 60 traditional silk weavers and 6 social impact organizations through the Taj value chain. We currently run 14 Taj-Tata STRIVE skill training centers and 15 hotels offering Golden Threshold Programme in partnership with Tata Institute of Social Sciences – offering pro-bono vocational training to target communities; 3 heritage sites being supported; 1600+kgs of used soaps donated to Diversey’s recycling initiative.

Our hotels support the local neighborhoods through needs-based activities & and have enabled indirect employment for over 100 artisans and cultural troupes members.

The Taj Public Service Welfare Trust (TPSWT)

The Taj Public Service Welfare Trust (TPSWT) was set up in December 2008, in the aftermath of the Mumbai terror attacks. Inspired by the resilience of survivors and the courage of those who came to their aid, our purpose is to reach out to people affected by disasters, both man-made and natural, with support to rebuild their lives.
 
Our mandate is to extend relief, rehabilitation and other assistance victims of terror, natural calamities and other tragic events that inflict damage to life and property. In this endeavor, we partner with NGOs, institutions, and other Tata Group companies and Trusts

Sustainability

The aim of shaping our common future is the basis of all our undertakings towards environmental stewardship, social responsibility and business performance.
 
Our approach in this context is simplification to
concentrate on core priorities, synergy between
internal teams and with external collaborators, and scale to multiply positive impacts.
 
As we step forward into an era of unprecedented global challenges and countless opportunities, we are proud of our rich legacy as part of the 150-year old Tata Group. With this legacy comes responsibility as caretakers of our planet and contributors to building
our society.

Reports and Reflections

IHCL Sustainability Report 2012-13

IHCL Sustainability Report 2009-10

IHCL Sustainability Report 2010-11

IHCL Sustainability Report 2004-05

IHCL Sustainability Report 2013-14

IHCL Sustainability Report 2011-12

IHCL Sustainability Report 2017-18

IHCL Sustainability Report 2005-06

Safety & Security

IHCL Sustainability Report 2014-15

IHCL Sustainability Report 2006-07